Terms of Service

1. Scope of Services

MedicalPro provides a cloud-based healthcare operations platform that may include:

• Electronic medical records (EMR)
• Patient appointment scheduling
• Clinical documentation tools
• Medical record digitization and migration
• Patient portals and engagement tools
• Secure messaging between clinic and patients
• Document management and secure storage
• Operational analytics and reporting
• Healthcare workflow management tools

MedicalPro provides technology infrastructure and software services only.

MedicalPro does not provide medical advice, diagnosis, treatment, or healthcare services.

All clinical decisions and medical care remain the sole responsibility of the Clinic and its licensed healthcare professionals.

2. Eligibility

The Platform may only be used by:

• Licensed healthcare providers
• Registered clinics or medical facilities
• Authorized healthcare staff
• Entities legally permitted to manage patient records

By registering, the Clinic represents that:

• It is legally authorized to provide healthcare services
• Its personnel are properly licensed where required
• It has authority to upload and manage patient records

3. Account Registration and Security

The Clinic must:

• Provide accurate registration information
• Maintain the confidentiality of account credentials
• Restrict system access to authorized personnel
• Implement internal safeguards for staff access

The Clinic is fully responsible for:

• Activities conducted through its account
• Actions of its employees and users
• Security of login credentials

MedicalPro must be notified immediately if unauthorized access is suspected.

4. Acceptable Use

The Clinic shall not:

• Use the platform for unlawful purposes
• Upload malicious software or code
• Attempt to reverse engineer the platform
• Share system access with unauthorized persons
• Use the platform to store non-healthcare related illegal data
• Attempt to interfere with platform security

MedicalPro may suspend or restrict accounts that violate these rules.

5. Intellectual Property

All rights, title, and interest in the Platform remain the exclusive property of MedicalPro Group Pte Ltd, including:

• Software code
• System architecture
• Algorithms and analytics models
• Platform documentation
• Database structures
• Product features and design

The Clinic receives a limited, non-transferable license to use the Platform solely for its healthcare operations.

No ownership rights are transferred.

6. Patient Data Ownership

All patient data uploaded into the Platform remains the property of the Clinic and its patients.

MedicalPro does not claim ownership of patient records.

MedicalPro processes such data solely to provide platform services.

7. Platform Availability

MedicalPro will use commercially reasonable efforts to maintain platform availability.

However, the Platform is provided “as available” and “as is.”

Temporary downtime may occur due to:

• Maintenance
• Upgrades
• Security events
• Infrastructure issues
• Force majeure events

MedicalPro does not guarantee uninterrupted service.

8. Fees and Payment

Where applicable, Clinics agree to pay subscription fees, service charges, or onboarding costs associated with platform usage.

Failure to pay may result in:

• Suspension of access
• Restriction of platform services
• Account termination

9. Suspension and Termination

MedicalPro may suspend or terminate access if:

• These Terms are violated
• Payment obligations are not met
• Misuse of the platform occurs
• Security risks arise
• Legal compliance requires suspension

Upon termination, access to the system may be disabled.

10. Healthcare Disclaimer

MedicalPro is not a healthcare provider.

The Platform does not replace professional medical judgment.

The Clinic remains solely responsible for:

• Patient care decisions
• Clinical accuracy of records
• Regulatory compliance
• Communication with patients

11. Limitation of Liability

To the fullest extent permitted by law:

MedicalPro’s total liability arising from or related to the Platform shall not exceed the total service fees paid by the Clinic during the twelve (12) months preceding the claim.

MedicalPro shall not be liable for:

• Indirect damages
• Loss of profits
• Loss of data caused by user misuse
• Clinical decisions made by healthcare providers

This limitation does not apply to liability arising from:

• Willful misconduct
• Fraud
• Gross negligence where prohibited by law.

12. Indemnification

The Clinic agrees to indemnify and hold MedicalPro harmless from claims arising from:

• Unlawful use of the platform
• Violation of healthcare regulations
• Improper handling of patient data by the clinic
• Unauthorized upload of patient information

13. Governing Law

This Agreement shall be governed by the laws of Singapore.

Processing of Philippine patient data shall comply with the Philippine Data Privacy Act (Republic Act No. 10173) and applicable regulations.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.