Privacy Policy

1. Overview

This Privacy Policy explains how MedicalPro collects, uses, and protects information when clinics and healthcare professionals use the Platform.

MedicalPro is committed to protecting personal data in accordance with:

• Singapore Personal Data Protection Act (PDPA)
• Philippine Data Privacy Act of 2012
• Applicable healthcare confidentiality laws

2. Information We Collect

MedicalPro may collect:

Clinic Information

• Clinic name
• Business registration details
• Clinic address
• Authorized representative details
• Billing information

User Information

• Staff accounts
• Login Credentials
• Activity logs

Patient Data (Uploaded by Clinics)

• Name
• Contact Details
• Medical History
• Prescriptions
• laboratory results
• Consultation notes
• Clinical documentation

Patient data is provided and controlled by the Clinic.

3. Purpose of Processing

Information is processed for purposes including:

• Healthcare record management
• Appointment coordination
• Patient communications
• Secure document storage
• System security monitoring
• Operational analytics

MedicalPro does not sell patient data.

4. Data Security

MedicalPro implements administrative, technical, and physical safeguards to protect data.

These may include:

• Encrypted data transmission
• Secure authentication systems
• Role-based access controls
• Monitoring and logging mechanisms
• Secure cloud infrastructure

Security safeguards are periodically reviewed.

5. Data Sharing

MedicalPro does not disclose patient data to third parties except:

• Cloud infrastructure providers
• System service providers bound by confidentiality obligations
• Legal compliance requirements

6. Data Subject Rights

Patients may request:

• Access to their data
• Correction of inaccurate records
• Deletion where legally permissible

Requests should normally be directed to the Clinic, which acts as the data controller.

MedicalPro may assist the Clinic in responding to such requests.

7. Data Retention

Patient data is retained only as long as necessary for healthcare services and legal compliance.

Upon termination of services, data may be deleted according to contractual obligations.

8. Privacy Contact

Privacy inquiries may be directed to:

MedicalPro Group Pte Ltd

Email: privacy@medicalprosoftware.com